Return & Exchange

WHAT IS YOUR EXCHANGE POLICY?

  • You have 7 days from the date of delivery to claim for the exchange if :
  • The product is damaged, stained, defected or incomplete.

  • The product/s must be unused, in the original packaging with labels and protective stickers attached.

  • This is only applicable for orders delivered within Pakistan, for international orders please contact our customer support team and we will try to help you out in a possible way.

HOW DO I APPLY FOR THE RETURN?

  • To return an item, please email us at sensationfragrances01@gmail.com with the return reason and order details. 

  • Once our customer support team approves the return you will be requested to send the parcel to our Warehouse.

  • Please note that you are responsible for the cost of returning the items to us.

WHEN WILL MY RETURN BE PROCESSED?

  • We aim to process all returns with 5-7 working days of receipt. 

  • During busy periods please allow up to 14 working days for your return to be processed.

DO YOU OFFER REFUND? 

  • Unfortunately, we don't offer any refunds however in the case where we won't be able to offer an exchange or any solution we may offer a refund.

  • In the case of REFUND shipping and handling charges will not be refunded. 

  • The minimum period for processing refund is 7-10 working days depending on the mode of payment.